Privacy Policy

This policy explains what information REPLACE — legal entity name, operating as Dead Estimates ("we", "I"), collects, why, and what happens to it. It covers two very different groups of people, so it is written in two parts.

1. If you are a business contacting me

When you email, call, or send me a database export, I collect only what you give me: your name, business name, email address, phone number, and any information you choose to share about your business.

I use it to respond to you, to assess whether I can help, and if we work together, to deliver the service and invoice you. That is all. I do not sell it, rent it, or share it with anyone, and I do not add you to a mailing list without your agreement.

2. If you received a text message from a business I work with

Here is what that means in practice:

• Your information came from that business's own records — the estimate request or job file where you gave them your phone number. It was not purchased, scraped, or obtained from a data broker.
• I do not own your information. I process it strictly on that business's instructions and only for their follow-up campaign.
• It is never used for any other client and never combined with any other list.
• To stop receiving messages, reply STOP to any message. You will receive one confirmation and nothing after that. You can also reply with anything that plainly means stop, and it will be honoured.
• Opt-outs are processed within 24 hours and permanently.
• To ask what information is held about you, or to have it deleted, contact the business directly, or contact me at the address below and I will pass the request on and confirm when it is done.

3. Mobile information is never shared

4. Client data handling

Where a client sends me a customer database:

• It remains the client's property at all times.
• It is used solely to operate that client's campaign.
• It is stored in the campaign platform used for that client and is not copied elsewhere except as needed to clean and format it for import.
• It is never sold, shared, or used to benefit any other client.
• It is deleted on request, or within a reasonable period after our engagement ends.

5. This website

This site does not use advertising or tracking cookies and does not run behavioural analytics. Standard server logs may record IP addresses and page requests for security and reliability purposes. Fonts are loaded from Google Fonts, which may receive your IP address as part of that request.

6. Where information is held

I operate from Canada and serve clients in the United States. Information may be stored and processed in either country, and by service providers acting on my behalf (for example, the messaging platform and calendar provider used to run campaigns). Those providers are bound to use it only to deliver their service.

7. Your rights

Depending on where you live, you may have the right to ask what personal information is held about you, to have it corrected, to have it deleted, and to withdraw consent to being contacted. Ask, and I will do it. If your information came from a client's database, I will coordinate with them and confirm back to you.

8. Retention

Client business records are kept for as long as needed to run the engagement and meet tax and record-keeping obligations. Opt-out records are kept permanently, because that is the only way to guarantee someone who opted out is never contacted again.

9. Changes

If this policy changes materially, the date at the top will change and active clients will be told directly.

10. Contact

Questions, requests, or complaints:

REPLACE — legal entity name
REPLACE — full mailing address
REPLACE@deadestimates.com
REPLACE — phone number

If you are in Canada and are not satisfied with how a privacy concern was handled, you may contact the Office of the Privacy Commissioner of Canada.